Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over 140 million calls, provided over 185 million real-time recommendations, driven millions in increased revenue, and has a 4.8-star rating on G2.

We got an inquiry through the Webflow Expert partner program from Balto Inc. They had a halfway-done website in Webflow with 25 pages to go and only 2 weeks until the deadline. They had spoken with many agencies, but every single one said no because of the timeline. But as founders ourselves, we know that speed is crucial to every aspect of the business. We said yes! 

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We rolled up our sleeves and made a plan. Since there was only one person who could work in Webflow at the same time, we had to make a plan. We put two people on the project where we worked in shifts. 6 hours on, 6 hours off. This is how we worked for 2 weeks to get over 25 pages in place, SEO, Migration from WordPress to Webflow, redirects, URL structure, DNS settings, and development. It was an insane mission that had to be solved by the best people. We got it done and we are very proud of it.

Within a month after successfully launching the website, Balto announced a raise $37.5 million in Series B funding for its real-time guidance platform for call centers, bringing its total funding to $52 million.

Since its launch, Balto has provided over 180 million real-time recommendations to dozens of enterprise customers including Amtrust Financial, Katapult, Johnson & Johnson, and National General Insurance. Companies that utilize Balto’s software see an average 26% increase in conversion rates, 25% increase in CSAT scores, and 75% faster ramp up time for new agents.